Frequently Asked Questions

Wondering how to store delicious Kansas City steaks properly, how to grill a steak perfectly or how to order the perfect steak gifts online for those with a discerning palate? Find answers covering our flavorful variety of cuts, optimal storage, shipping, grilling, gift certificates and more right here.

Ordering

After selecting an item, please use the dropdown menu to change the default recipient from ‘Ship to Myself’ to someone else. You can enter a new name by selecting ‘Someone Else’ in the dropdown and completing their shipping information in checkout or you can select an existing gift recipient by logging into your account and choosing their name and address from the dropdown.
Yes. Just use the 'Change' icon next to the pre-populated date on the shipping page in checkout and choose the 'Specific Delivery Date' delivery option in the pop-up to choose your requested date. Premium delivery charges apply and are noted in the delivery calendar.

Absolutely! If you provide a personalized gift message during checkout, we'll include it on the shipping label.

Don't forget to 'sign' your gift message to let them know who it's from.

You can cancel or make any necessary changes to your order any time before your order starts processing for shipment.

Please email customerservice@kansascitysteaks.com or call customer service at 800-524-1844 Monday through Friday from 7:30 am to 5:30pm Central and we'll try our best to accommodate your request. Because our items are perishable, orders that are already processing for shipment cannot be canceled or rerouted.

Priority codes found on catalogs and other print pieces can be entered in the promo code box during checkout. Only one priority code can be redeemed per order.

A promo code/priority code is not required for checkout but should be entered to activate an advertised discount or promotion.

The Kansas City Steak Company carries E-Gift Certificates, Paper Gift Certificates, Gift Cards and Product Gift Certificates.

To redeem dollar amount E-Gift Certificates, Gift Cards or Paper Gift Certificates select ‘Gift Card or Certificate’ as your payment method during checkout.

Enter the certificate number for E-Gift Certificates, the 6-digit order number followed by the 6-digit certificate number without spaces for Paper Gift Certificates or all of the characters under the barcode for Gift Cards and then click the ‘Apply’ button.

If there is a balance remaining over your gift card or certificate amount, you will need to provide valid credit card information.

Product Gift Certificates for a specific item are not redeemable online currently. To redeem one of these, please send your certificate along with the shipping information through the mail to P.O. Box 20566, Kansas City, MO 64195 or call us at 1.877.377.8325 to place your order over the phone.

We collect sales tax as required by individual state law. Currently we collect taxes for shipments being delivered to the following states:

  • Alabama
  • Arkansas
  • Georgia
  • Hawaii
  • Illinois
  • Kansas
  • Mississippi
  • Missouri
  • North Carolina
  • Oklahoma
  • South Carolina
  • South Dakota
  • Tennessee
  • Utah
  • Virginia

We accept Visa, MasterCard, American Express, Discover, PayPal or Kansas City Steak Company Gift Cards and Certificates for most online orders.

Gift cards and certificates can be combined with credit cards or PayPal, but please apply the gift certificate information first.

For Auto Delivery orders we accept Visa, MasterCard, American Express and Discover.

Need to pay with a check or money order? Please mail your order summary page and payment to our mailing address below. Please allow up to two weeks to process orders paid by check.

Kansas City Steak Company
P.O. BOX 20566
Kansas City, MO 64195

You'll receive a confirmation page with your order number immediately after your order is placed online as well as an order confirmation email with a summary of your order details. Please contact our customer service department at 800-524-1844 for assistance if you do not receive either of these within a few minutes.

Once your order is processing for shipment, you'll receive an email with your tracking information. Then on the day of delivery you'll receive an email when your order is out for delivery as well as a separate email once it has been delivered.

Please double check your order information and ensure that all required fields are completed. Below are some of the most common issues customers may experience.

  • Enter the entire credit card number with no spaces or dashes.
  • Check the expiration date and verify that your card hasn’t expired.
  • Check the security code. This should be the 3-digit code on the back of any Visa, MasterCard or Discover card or the 4-digit code on the front of any American Express.
  • Verify that the billing address for your order matches the billing address that is on your credit/debit card statement.
If the billing information you provided does not match what your financial institution has on file; the transaction will be declined. However, your financial institution will sometimes place an authorization hold on the funds for up to five business days even though no order was placed. If the authorization does not fall off within the allotted time, please call us so that we can investigate further into the matter.
In the unlikely event an item becomes unavailable after placing your order, we reserve the right to substitute a comparable item of equal or greater value.
Add-On items are offered at a special price when shipped with perishable items valued at $59.95 or more per address not including shipping or taxes. Please add at least $59.95 worth of non-add-on items to your cart before selecting any add-on items or select the list price for the add-on item instead.

Shipping

The easiest way to understand our shipping charges is to use our convenient shipping calendar during checkout.

Orders placed via Standard delivery arrive during the week selected for $19.95 per address. Please add an additional $40 if shipping to Alaska or Hawaii.

If you'd like your order to arrive on a specific date, these additional fees apply:

  • Overnight delivery — add $40
  • 2-Day delivery — add $10
  • Saturday, 2-day delivery — add $25
  • Saturday, overnight delivery – add $45
We ship to all 50 United States including Alaska and Hawaii. However, we are not able to ship to PO Boxes or APO/ FPO addresses at this time.

Absolutely! But the delivery drivers may not leave the package at the door if no one is available at the time of delivery.

We cannot be responsible if a delivery attempt to an apartment was made on time, but nobody was available to receive the package.

If sending a gift, please inform your recipient of the estimated delivery date either directly or by providing their email address during checkout.

No need to unnecessarily sit around and wait on your delivery. The delivery driver will leave the order at the door if nobody is available at the time of delivery.

However, the driver may use their discretion before leaving a package at a business or apartment if nobody is available.

No need to worry about your gift recipient seeing how much you paid for their gift. We do not include any pricing information with our shipments.
Yes. If you provide an email address for your gift recipient, then we'll send them an alert to let them know something is on the way. We promise we won't ruin the surprise by letting them know more than they need to know in order to make arrangements in case they're not in town on the day of delivery.
We'll send shipment updates with tracking information to the email address you provided during checkout. You can also track your order anytime on the order status page.
Once a shipping label is generated, a tracking number is assigned by the carrier even though the package is still waiting to be shipped. This tracking number will be listed in your account order history, but the status won't be updated until sometime after the package begins to travel. We'll email your tracking information when that happens.

Most items from Kansas City Steak Company arrive in our attractive gift-grade box, packed in a sturdy reusable insulated cooler with enough gel ice or dry ice to ensure they remain frozen or chilled during shipment.

To learn more about our unboxing experience and what to do when your package arrives visit kansascitysteaks.com/unboxing.

If any dry ice remains in the cooler when your package arrives, please do not touch the remaining dry ice with bare hands. Instead, leave it in the cooler in an area with good ventilation and allow it to evaporate.

Gel ice can be reused or disposed of.

To learn more about the unboxing experience and what to do when your package arrives visit kansascitysteaks.com/unboxing.

All shipments are sent in insulated Styrofoam coolers with either gel ice or dry ice. Like traditional ice, gel ice will liquify as it thaws but dry ice is a gas that evaporates as it reaches room temperature.

It is possible and quite common to have no dry ice remaining in the insulated cooler when your order arrives. If this is the case, you need not be concerned.

As long as your items are refrigerator cold when they arrive, they may be refrozen. However, raw chicken and seafood items should NOT be refrozen. Instead, store them in the refrigerator and prepare within 3-5 days of arrival.

To learn more about the unboxing experience and what to do when your package arrives visit kansascitysteaks.com/unboxing.

If your items are refrigerator cold when they arrive, they may be refrozen. However, raw chicken and seafood items should NOT be refrozen. Instead, store in the refrigerator and prepare within 3-5 days of arrival.

If any items arrive warm to the touch, please contact Customer Service immediately at 800-524-1844.


About Our Products

Sounds simple, but knowing your producer is the starting point to great steaks. That's why we've sourced the best cattle in the country from trusted Midwestern producers with known and approved management methods by building long-running relationships over generations.

These ranchers and feeders have produced some of the best beef in the world for over two centuries. Our home state of Kansas is one of the top three cattle producing states in the U.S. This area is known for its grain fed beef which delivers a rich, savory flavor.

Single ingredient meat items such as classic steaks, steakburgers and roasts do not contain any gluten and/or known food allergens, but some of our other pre-seasoned or prepared items may. Please read the ingredient information on our item pages or on the packaging label for a complete ingredient list.

Selecting what's the best steak to enjoy is truly a personal decision. While bone-in steaks can create a dramatic presentation and boast a lot of flavor, boneless steaks tend to be easier to carve, which some find more convenient. So, whether it's a Kansas City Strip or Porterhouse, we say that the best steak is the one you prefer. Perfect for any occasion, our steaks are available in a variety of cuts and can be prepared in a variety of ways.

Check out our steak guide today and learn more about how to choose the best cut of steak.

It's difficult to know how long the steak you buy in a supermarket is aged (if at all) but knowing how to age steak is an important component in creating a full flavored, tender steak.

We vacuum seal our steaks and allow them to age in a climate-controlled environment for up to 28 days. This wet aging process delivers the rich flavor and tenderness you expect from a quality steak cut.

To earn the USDA Prime designation, beef must earn a specific quality grade at the time of slaughter. This grade is based on a combination of marbling and age of the animal. Less than 5-6 percent of all beef produced in the United States earns this designation. Marbling adds flavor, and younger beef cattle produce the most tender meat, which is why the Prime grade is given to the younger cattle with the most abundant marbling. The Choice grade is given to meat that comes from younger cattle with moderate marbling. It is still very flavorful, tender, and juicy.

What is marbling? Marbling refers to the intermingling or dispersion of fat in the muscle of the meat. Flavor and juiciness are directly connected to marbling, which keeps meat moist. Because this fat doesn't evaporate while cooking, the result is a flavorful, juicy steak.

This is common when oxygen is removed from the packaging during this process. The additional ingredients contained in our flavored Steakburgers may also cause color variation.
Yes! Just use our steak guide for expert tips that will have you cooking steak like a pro.

Handling

For helpful tips on how to properly handle items and shipping materials when your package arrives check out our unboxing guide.

For best quality, please use items stored in your freezer by the guidelines below:

Steaks, Lamb and Roasts6 Months (for maximum flavor) to 12 Months
Steakburgers, Tenderloin Tips and Medallions3 to 4 Months
Pork and Turkey6 Months
Seafood1 Year for Crabcakes and 6 Months for the Rest
Desserts3 to 4 Months

Want to learn more about how long does steak last in the freezer? Check out our complete storage guide for expert tips on freezing, thawing and refrigerating steaks, roasts and more.

For best quality, please use items stored in your fridge by the guidelines below:

Steaks, Lamb and Roasts3 to 5 days
Steakburgers, Tenderloin Tips and Medallions1 to 2 days
Pork3 to 5 days
Smoked Turkey and Ham7 days
Seafood1 to 2 days
Desserts7 days

For more information on storing steak and other meats in the refrigerator, check out our complete storage guide.

The best way to thaw your steaks and other meats is in the refrigerator, because it allows the meat to slowly thaw and retain more moisture leading to a juicier cut.

For more thawing tips including the best way to defrost check out our complete defrosting guide.

Enjoy a second helping with these juicy tips for safely storing leftovers:

Keep bacteria out and protect the flavor of leftovers by storing them in airtight storage containers or aluminum foil. Slice roasts, turkeys and ham into smaller pieces and divide into containers; cool foods rapidly by refrigerating or freezing within 2 hours. Leftovers should be eaten within 3 to 4 days or can be frozen for 3 to 4 months. After thawing frozen leftovers in the refrigerator or microwave, they should be eaten within 3 to 4 days.


Auto Delivery

Auto Delivery is the most convenient way to enjoy your Kansas City Steak Company favorites. Just tell us how often you want deliveries, and we'll take it from there. You'll never run out of your favorites and you get free shipping!

Why Choose Auto Delivery?

  • Free shipping
  • Convenience
  • Flexibility to change and even pause shipments
  • Cancel anytime
  • And did we say free shipping?!

Auto Delivery is flexible and easy! Manage your subscription at any time by visiting the Subscriptions section of your account where you can:

  • Change your Shipping Address
  • Change the Delivery Date
  • Skip a Shipment
  • Change the Delivery Frequency
  • Change your Payment Method
  • And more!

Congratulations! You've signed up for Auto Delivery. Now what happens?

Shortly after you place your order you should receive an order confirmation email with the complete details for your initial order, including any item and offer details that are not part of your ongoing subscription.

You'll also receive a separate welcome email for each item in your new Auto Delivery subscription. This will include a link to your subscription(s) where you can manage future shipments and more.

We will place your Auto Delivery orders automatically according to the frequency you selected. Orders will be billed at the time of shipment and we'll send you an email reminder so you can be prepared.

If we have any issues with item availability or payment processing before any shipment, we'll send you an email.

Auto Delivery subscription prices are based on current prices. You can see the current price for each subscription item by logging into your account and visiting the Subscriptions section.
Auto Delivery is flexible and easy! Cancel your subscription any time by visiting the Subscriptions section of your account.

You can make changes to future subscription deliveries in the Subscriptions section of your account until that order is processing for shipment.

If you need to make changes to a shipment that is already processing, please call customer service at 800-524-1844 Monday through Friday from 7:30 am to 5:30pm Central and we’ll try our best to accommodate your request. Because our items are perishable, orders that are already processing for shipment cannot be canceled or rerouted.


Cooking Instructions

There are numerous ways to prepare steak. We suggest high heat methods like pan frying, grilling, or broiling. Or you can use a specialty cooking method like sous vide or air frying with many of our steaks.

Just use our steak guide for expert tips that will have you cooking steak like a pro!

From oven roasted to grilling and searing techniques used by fine restaurants.

Follow our step-by-step how to cook roast guides for expert tips that will have you cooking roast like a pro!

Our ham is delicious and ready to thaw and eat or heat and serve. Please see the appropriate item page for complete heating instructions or follow the instructions below on how to cook a spiral ham.

Thaw up to 3 days in refrigerator. Will keep in refrigerator 14 days (in the original wrapping) or in the freezer 9 months.

To heat, remove all packaging materials including the clear plastic button on bone. Wrap ham in aluminum foil and place flat side down in pan. Heat in preheated 350°F oven for 60-75 minutes or until 140°F. Let rest 15 minutes before serving.

To glaze ham: Remove the ham from the oven; increase oven to 425°F. Prepare glaze according to packet directions. Brush glaze over ham. Return to oven for 10 minutes.

For food safety, cook to an internal temperature of 165°F.

From Frozen:

Microwave - Remove wrapper, microwave on high for 4 - 4 1/2 minutes for 8 oz potatoes, or 3 1/2 - 4 minutes for 5 oz potatoes.

Conventional Oven - Remove wrapper, bake at 350°F for 45-50 minutes for 8 oz potatoes, or 35-40 minutes for 5 oz potatoes. Cook until tops are golden brown.

Reheating steak is tricky. You can reheat your steak in an air fryer or you can preserve as much of the natural juice that you can from the initial meal to reheat. Refrigerate your leftover steak in that juice. Then warm the au jus in a saucepan and add your leftover steak. Heat just until warm. This will help prevent overcooking and add flavor back into your steak.
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