Use Code: 5plus5
How do I make changes to my Auto Delivery orders?
Once you’ve subscribed, Auto Delivery is easy to manage. You can change your next delivery date, skip a delivery, change your selected frequency, or cancel a subscription by logging into your account. Please allow up to 24 hours for modifications or cancellations to be processed.
To change a delivery date:
To change your next delivery date, please visit ‘Subscriptions’ and click the ‘Change Date’ button near the next order date then select a new date for your delivery. This will change the delivery date for the entire order.
If an order contains multiple items, and you would only like to change the delivery date of a single item, please visit the ‘Subscriptions' tab and identify the individual item you would like to modify. Please click the next order date for the individual item and select your desired next delivery date from the pop-up calendar.
Skip a delivery:
To skip a delivery, please visit 'Subscriptions’ and click the ‘Skip Order’ button near the next order date to skip the entire order.
Change shipment frequency:
To modify the delivery frequency for an Auto Delivery item, please visit the ‘Subscriptions' tab. On this tab, the current delivery frequency is displayed next to each Subscription item in a drop down menu. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the Subscription item you would like to modify and select your next desired frequency from the pull down menu.
To cancel an Auto Delivery item, please visit the ‘Subscriptions’ tab and simply click the ‘Cancel Subscription’ button. You’ll be prompted to confirm this action. Once you’ve selected ‘ok’, your subscription will be cancelled and no future deliveries will be sent. You will also receive an email notification confirming this.
Please allow up to 24 hours for any modifications or cancellations to be processed.