All shipments are sent in Styrofoam insulated coolers with dry ice. It is possible and quite common to have no dry ice remaining in the insulated cooler when your meats arrive. If this is the case you need not be concerned.
As long as the product feels cool to the touch, the quality has not diminished. You may refreeze the product for up to 1 year if the product remains in the original Cryovac packaging. Or refrigerate the product for serving within 7 days.
Exceptions: Any chicken or seafood, except crabcakes, should not be refrozen. However as long as they are cool to the touch, they can be stored in the refrigerator and eaten within 7 days of arrival.